Refund policy
Return & Refund Policy
Last updated: August 18, 2026
At NovaNest Store, customer satisfaction is important to us. If you receive a damaged, defective, incorrect, or significantly different product from what you ordered, please contact us so we can assist you.
Eligibility for Returns
Customers should contact us within 7 days of receiving their order to request a return.
To be eligible for a return:
The product must be unused and in its original condition where applicable.
The product should be returned with its original packaging and accessories where applicable.
Customers may be required to provide photos or videos showing the issue with the product.
Non-Returnable Items
Certain products may not be eligible for return due to their nature, condition, or hygiene requirements. Any applicable restrictions will be communicated to the customer.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us as soon as possible with your order details and clear photos or videos of the item.
We will review the issue and, where appropriate, offer a replacement, exchange, or refund.
Refunds
Once an approved return has been received and inspected, we will process the applicable refund.
Refunds will be made using the original payment method where possible. Processing times may vary depending on the customer's bank or payment provider.
Return Shipping
Where the return is due to an incorrect, damaged, or defective product supplied by NovaNest Store, we may provide instructions regarding the return shipping arrangements.
For other types of returns, the customer may be responsible for applicable return delivery costs.
How to Request a Return
To request a return or refund, contact NovaNest Store with:
Your order number
Your name
A description of the issue
Photos or videos where applicable
Our team will review the request and provide the next steps.
Contact Us
For questions about returns or refunds, please contact NovaNest Store using the contact information provided on our website.