Legal notice


Refund Policy – Novanest Store

At Novanest Store, customer satisfaction is our priority. Due to the nature of dropshipping, our policies are designed to be clear and fair.

Return Window
You may request a return within 14 days of receiving your item.

Eligibility for Returns
To qualify for a return:

  • Item must be unused and in original packaging

  • Item must be in the same condition as received

  • Proof of purchase is required

Non-Returnable Items

  • Gift cards

  • Personalized/custom items

  • Hygiene or personal care goods

  • Final sale items

Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photo evidence. We will send a replacement or issue a full refund at no cost.

Refunds

  • Once approved, refunds are processed within 5–10 business days

  • Refunds are issued to the original payment method

  • Shipping fees are non-refundable unless the error is ours

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Order Cancellations
Orders can be canceled within 12 hours of purchase. After this, orders may already be processed and cannot be canceled.

Contact
Email: lucasprince1010@gmail.com
Phone: +1 256-443-4281

Privacy Policy – Novanest Store (GDPR & CCPA Compliant)

This Privacy Policy explains how Novanest Store collects, uses, and protects your personal data.

Information We Collect

  • Name, address, phone number, email

  • Payment details (processed securely via third parties)

  • Device information (IP address, browser, cookies)

How We Use Your Information

  • To process and deliver orders

  • To communicate updates and offers

  • To prevent fraud and ensure security

  • To improve our services

Legal Basis (GDPR)
We process your data based on:

  • Your consent

  • Contractual necessity (order fulfillment)

  • Legal obligations

  • Legitimate business interests

Sharing Your Information
We share data with:

  • Payment processors

  • Shipping partners

  • Dropshipping suppliers

All partners are required to protect your data.

Your Rights (GDPR & CCPA)
You have the right to:

  • Access your data

  • Request correction or deletion

  • Opt-out of data selling (we do NOT sell personal data)

  • Withdraw consent

Data Retention
We keep your data only as long as necessary for business and legal purposes.

Cookies
We use cookies to improve your browsing experience and analyze traffic.

Contact
Email: lucasprince1010@gmail.com
Phone: +1 256-443-4281

Terms of Service – Novanest Store

By using our website, you agree to these Terms.

General Conditions
We reserve the right to refuse service to anyone for any reason at any time.

Products & Services

  • Products are sourced from third-party suppliers

  • We do not manufacture all items directly

  • Product images are for illustration purposes

Pricing
Prices may change at any time without notice.

Order Acceptance
We reserve the right to cancel or limit any order.

Shipping Disclaimer
Due to global shipping and supplier logistics, delivery times may vary.

Limitation of Liability
Novanest Store is not liable for:

  • Indirect or incidental damages

  • Delays outside our control

  • Losses resulting from misuse of products

Governing Law
These terms are governed by applicable international eCommerce laws.

Changes to Terms
We may update these terms at any time.

Contact
Email: lucasprince1010@gmail.com
Phone: +1 256-443-4281

Shipping Policy – Novanest Store (Dropshipping Optimized)

Processing Time
Orders are processed within 1–3 business days.

Estimated Shipping Times

  • United States: 5–12 business days

  • International: 7–20 business days

Shipping Delays
Delays may occur due to:

  • Customs processing

  • High demand periods

  • Supplier or logistics issues

Tracking Information
Tracking numbers are provided within 3–5 days after shipping.

Multiple Packages
Orders may arrive in separate packages due to multiple suppliers.

Customs & Duties
Customers are responsible for any customs fees or import taxes.

Lost or Stolen Packages
We are not responsible for lost or stolen packages marked as delivered. Please contact your local carrier.

Incorrect Address
We are not responsible for incorrect shipping details provided by customers.

Contact
Email: lucasprince1010@gmail.com
Phone: +1 256-443-4281